Frequently Asked Questions

►How does your service work?
You need first to register on our website to give us your personal information and place your order. Once this information is verified, you will receive your order via email. The email we use is the one you used to register. For Paypal user, the process can be even quicker if they use the same email than the one they use for Paypal.

►What is the delay before I receive my items?
We are always trying to deliver your purchase as soon as possible. Every order is fulfilled under 24 hours and our average delivery time is around 2 hours. Our team is working 7 days a week and almost around the clock. There may be some downtime but delivery is always made within 24 hours. It may be slightly different the first time you register on our website but this is a one time occurrence.

►Will you email me the CD key?
The first purpose of our company is to allow you to play as soon as you want and that is why we preferred email delivery. We don't physically ship anything unless you fill a special request for it. The delivery charge may vary function to the place you live but in any case, you will receive the key code through email within 24 hours.

►What forms of payment do you accept?
We accept all major credit cards, PayPal, personal checks, bank transfers and money orders.

►What shall I do if I get a bad code?
First of all, this shouldn't happen. Every code we receive and distribute is a brand new code and is valid. Sometimes a transmission error can occur and we will always work with the customer to solve the trouble as soon as possible. We are keeping trace of all codes and customers up to 30 days. You just have to drop an email and we will be pleased to answer you and sort this out quickly.

►Why can I trust you site?
We have sold more than 70000 Games since we launched and all our customers are returning and talk about us to their friends. That's the best advertisement ever and we are strongly dedicated to our customers.

Troubleshooting

►My payment has been denied' I don't understand why?
In a majority of cases, payment can be denied when the information you provided us does not match with the information on the credit card or payment you made. The system used by most of the bank to ensure the security of the transaction is based on several data linked to the account and/or credit card. For example, if the phone number, the name or the billing address is different between the information given to us and the one stored in your bank, they will just reject the payment and we will have to deny your order. If you feel your order was denied in error, please feel free to contact us and we'll make a new verification as quickly as possible.

►I have an error using my credit card, or my card was refused. Why?
This is due to our credit card authorization company not being able to verify you using the information you provided us. Additionally, we're unable to accept credit cards from all countries. You may need to use another payment method. We apologize for this inconvenience.

►I lost the email with my key codes!
If your email is lost, be sure to check it hasn't been moved to the junkmail by your provider or your security settings. In any case, you can still access your account on our website and check your Order History. We will be pleased to forward you again the message or you will be able to see it in your account on the website.

►The code you sent me isn't working!
As we told it in the FAQ, this happen extremely rarely but in the case you had this error, please follow those steps:
►1.Verify again if you didn't mistyped the key code comparing the email we sent and the code you typed to register the code.
►2.Contact us if that's not the case. We are keeping trace of all transaction for at least 30 days and we will be pleased to resend you the informations.